Frequently Asked Questions

Orders & Shipping

Most orders ship by the next business day. Express orders placed before 1:30 PM ET ship the same day.

Yes! We offer free standard shipping on all U.S. orders and free international shipping on orders over $300.

Absolutely. Once your order ships, we’ll email you a tracking number so you can follow it every step of the way.

Yes. International shipping is available for orders over $150 at a flat rate of $50. Duties and taxes are the customer’s responsibility.

We typically ship via UPS, USPS, and FedEx for domestic orders, and UPS Express Saver for international orders.

Returns & Exchanges

Due to the intimate nature of our products, we do not offer refunds. We provide store credit or exchanges only under eligible conditions.

Email us at support@wildtoyplay.com within 10 days of receiving your order. Items must be unused and in original packaging.

No. All sale items are final sale and cannot be returned or exchanged.

Please contact us within 48 hours of delivery. We’ll resolve the issue quickly by sending a replacement or store credit.

 

Unfortunately, no. For hygiene reasons, all items must be unopened and unused to qualify for an exchange.

Product & Safety

Yes! We only stock toys made from body-safe, non-toxic materials like silicone, ABS plastic, and medical-grade components.

Our “Beginners” collection includes gentle, easy-to-use toys like bullet vibrators, small dildos, and couples’ massagers.

Use warm water and mild soap or a sex toy cleaner. Always check your product’s care guide for specifics.

Many of them are! Look for the “Waterproof” tag on the product page, or check the product description.

Yes. Most toys include a user manual or quick-start guide inside the packaging. Need help? Email us anytime.

Privacy & Packaging

Absolutely. We ship all orders in plain, unmarked packaging with no logos or references to adult products.

 

No. Your card statement will show a neutral business name — nothing that indicates it’s from a sex toy store.

Never. We take privacy seriously and will never sell, rent, or share your data. All transactions are secured.

Of course! Our support team is friendly, discreet, and professional. We’re here to help — zero judgment, always.

Nope. Your order will arrive like any regular package, with no visible branding or product names.